We are ready to assist you with specific FCI product
installation information, performance solutions, and
troubleshooting to insure your application is a
success.
Our field service engineers and factory service
technicians provide unsurpassed instrumentation and
industry experience.
If circumstances require additional technical
evaluation and troubleshooting of our products, we
have a dedicated experienced RMA team to service
your instrument in a reliable, timely manner:
Our RMA Service Team Provides
80% of those products returned for service to be
shipped within 7 days. Service technicians trained at corporate
headquarters and strategically placed worldwide for immediate assistance.
RMA Procedures
The RMA (Return Authorization Request) form must be
completed and returned to FCI in order for a Return Authorization Number to be issued. The Decontamination Statement must be accepted and and
signed by the customer. Applicable MSDS sheets must be included with the shipment. We will contact you with the Return Authorization Number
upon the receipt of the completed forms. We suggest you print this page for future reference.
Packaging
Electronics should be wrapped in an anti-static or static
resistant bag (supplied upon request) and surrounded with appropriate packing material in a box. Instruments weighing up to 50 lbs [23 kgs] should be
covered with protective wrap and surrounded with appropriate packing material in a box. Instruments weighing more than 70 lbs [32 kgs], or
extending more than 4 feet [1.2 m] should be secured in a wooden crate by bolting the assemblies in
place. All packaged items should be able to withstand 4 foot drop
during shipment. The sensor element and thermowells must be protected with
PVC tubing or equivalent. Retractable packing gland assemblies should be completely
retracted to securely protect the sensor element inside of the packing gland. The sensor element must be adequately packaged to protect
the element tip from migrating to the container wall and risking external damage during
handling and transit. We will supply suitable sensor element protectors at your
request. We can supply crates at a nominal fee.
Requesting an RMA
All product returns must have an RMA Return Merchandise
Authorization number prior to shipping back to the factory. When completing the RMA Request Form, please describe in
detail the reason you are returning the product. Our Factory Service Technicians will review your reason
for returning the product and may contact you in an effort to resolve the issue prior to returning
the product, thereby eliminating any unnecessary inconvenience for you.
To fax a Request for RMA, print the PDF form
Click here.
80% of those products returned for service to be
shipped within 7 days.