Technical Support Services
Customers are the focus of FCI’s organization.
Every day, around the world, FCI commits to helping
customers realize the full value of our products and
services. Customer requirements change. This constant
change drives FCI to find even better ways to serve our
The customer is why FCI is in business !
FCI Customer Support Services ensures the installation and
commissioning (start-up) of your FCI flow, level and temperature
instruments goes as smoothly as possible. Depending on the
instrument involved, these services may include some of the
Pre-installation Site Evaluation identifies and avoids
potential problems that may affect
FCI's instrument performance in your application.
Installation Assistance utilizes an experienced FCI
representative to help you properly integrate our instruments into your process, provides supervision as
required, and performs various procedures to ensure your FCI instrument complies with performance
Instrument Calibration Validation
utilizes an FCI sales or
service representative to precise adjust your FCI instrument to deliver the optimum start-up
ISO 9000 Support provides you with calibration and
certification documentation to meet ISO 9000 certification requirements.
Service Training utilizes FCI factory-trained and certified
instructors provide your personnel with the knowledge and skills necessary to maintain and maximize
the performance of your FCI instruments.
Application Evaluation helps you evaluate your application
requirements in an effort to identify possible problems and ensure a successful installation and
Recommended Spare Parts are based on product-performance
history to identify which parts are recommended for stock inventory to minimize downtime.
Extended Product Warranty helps to keep your instruments in
peak operating condition.
Ensure the success of your application by contacting your FCI
representative or our factory Customer Support to determine and
select those services that apply to the instrument you have
purchased or are considering to purchase. Then decide which of
these are most appropriate for your needs.