Instructions for Viewing PDF Documents On Our Web Site
 

Our website includes numerous PDF documents. You will need a copy of the Adobe Acrobat Reader to view or download these documents. Click the Acrobat icon to go to the download page on Adobe's website.

About PDF  
Adobe Acrobat PDF documents have become the standard for electronic documents. Portable Document Format (PDF) is used when documents have to look exactly the same across all computer platforms and browsers. PDF documents are compact, cross platform and can be viewed by anyone with the free Adobe Acrobat Reader software.

• Acrobat Reader's navigation and zoom features enable closer review of PDF document text and images, even within your browser!
   
• PDF documents can be easily viewed and printed a page at a time.
   
• PDF documents contain all the original page layouts, typography, color and graphics.
   
• PDF allows keyword searching when viewing inside the Netscape Navigator or Microsoft Internet Explorer window. PDF documents preserve complex page formatting and layout, typography and graphics. The document viewed is identical in format, regardless of the platform that created the PDF document, or on which the PDF document is viewed. PDF viewers also allow searching and printing of the document.

Version - 4.0 or higher is needed  (Best viewed with version 7.0)
You may already have Adobe Acrobat Reader on your computer. You need Version 4.0 or later to read many of our documents. If you get an error when trying to bring up a PDF document, open up the Adobe Acrobat Reader program and look at the version number on the opening screen to see the version number. VERY IMPORTANT: Most of the PDF documents on our site require you to have version 4.0 of the Acrobat Reader to access them. This allows you to search the documents.

Tips on Reading PDF Documents
Adobe Acrobat Reader is a good viewer program for PDF documents. It is very easy to use. Provided below are a few tips that may make it even easier to use.

Notice the mouse pointer change during your viewing. Normally, the pointer is a hand which means you can drag the page or the box over the miniature page.

Click the zoom in or out button and you can click or drag an area to change the magnification.

Change magnification for better view. If you find it hard to read, you can manually change the magnification. Hold “Ctrl” key then press “1” to change to 100%, "Cntrl 2" for 150% or "Cntl 3" for 200%. To go back to the previous view, press "Ctrl -".

Troubleshooting

We are receiving numerous reports that web users are experiencing problems accessing .pdf documents using recent versions of Adobe Acrobat and Adobe Reader (a.k.a. "Acrobat Reader") software.

Frequently, the Adobe Reader will fail before displaying the .pdf documents embedded INSIDE the Microsoft Internet Explorer (MSIE) browser window (this is the software's default behavior).

Symptoms

You may experience the following problems, either intermittently or consistently, while attempting to view .pdf documents.

• MSIE Browser displays a blank screen and/or freezes/crashes.
• Dialog box over a blank screen claims:
  "File does not begin with '%PDF-'."

Why is this happening?

Apparently many editions of Acrobat/Reader have grown too bulky to load and embed reliably inside the MSIE browser's available memory. (Advertising and animation functions were added.) These Microsoft/Adobe "ActiveX® Plug-In" technologies are particularly unreliable when Adobe Reader 6 is used with Internet Explorer 6.

Solutions

Option 1:

1. Return to the page with the link to the PDF document.
2. Right-click on the link for the file that interests you.
3. Highlight the "Save Target as" (Internet Explorer) or "Save Link as" (Netscape Navigator) option and save the PDF file to your hard drive.
4. Open Acrobat Reader independently of your browser, locate and open the file you just downloaded.

Option 2:

When I click on a PDF form I get a blank page and/or an error message. What can I do?

Enabling the Browser to Use Acrobat as a Helper Application

Certain versions of Netscape, Internet Explorer and AOL do not properly display embedded PDF files, even if Acrobat Reader is installed. Instead they display a blank screen, an error message or a blank screen with a smll document image in the upper left corner.

Examples of some of the error messages:

"File does not begin with '%PDF-'"
"Error reading xref entry."

To get around this Adobe recommends configuring Acrobat as a helper, not a plug-in, here's how you do it:

To configure Acrobat or Acrobat Reader as a helper application:

1. Exit from Netscape, Internet Explorer and/or AOL.
    
2. Start Acrobat or Acrobat Reader.
    
3. Choose Edit > Preferences > General (Acrobat 5.x or Acrobat Reader 5.x)
   or
   choose File > Preferences > General (Acrobat 4.x or Acrobat Reader 4.x).
    
4. In the Options section, deselect Display PDF in Browser (Acrobat 5.x or Acrobat Reader 5.x)
   or
   deselect Web Browser Integration (Acrobat 4.x or Acrobat Reader 4.x).
    
5. Click OK, and then exit from Acrobat or Acrobat Reader.
    
6. Restart Netscape, Internet Explorer or AOL.

Note: The next time you select a link to a PDF file in Internet Explorer and AOL, a dialog box will prompt you to specify what to do with the file. If you select "Open this file from its current location," Internet Explorer and AOL open the PDF file in Acrobat 4.0 or later or Acrobat Reader 4.0 or later as a helper application. If you select "Save this file to disk," Internet Explorer saves the PDF file to your hard disk, from where you can open it later.

For more information about the general preferences in Acrobat or Acrobat Reader, refer to Adobe Acrobat's help file.